Shipping Policy

Welcome to this Shipping Policy.

This Policy governs how orders placed through homeluxech.com are processed, shipped, and delivered. By placing an order on our site, you acknowledge that you have read, understood, and agreed to the terms set forth below.

This Policy applies exclusively to orders intended for delivery within Italy and must be read in conjunction with the other policies published on the site, including the Return and Refund Policy, the Cancellation Policy, the Terms and Conditions, and the Privacy Policy.

1. Introduction

Our goal is to offer a reliable, transparent, and efficient shipping service, providing customers with clear information regarding order processing times, shipping costs, delivery times, and transport responsibilities.

All shipments are arranged through qualified logistics partners to ensure safe and timely delivery, in compliance with applicable Italian law and European Union principles on e-commerce and consumer protection.

2. Delivery Area

We deliver throughout Italy.

Shipments are available in most locations on the Italian peninsula and areas normally served by our logistics partners.

In some circumstances, particular operational limitations, logistical restrictions, or hard-to-reach areas may not be temporarily served. Should a delivery address be unavailable, the customer will be promptly informed and an alternative solution will be proposed, where possible.

3. Shipping Costs

Shipping costs are calculated based on the total value of the order.

  • Orders under €219.90: shipping cost of €10.00.
  • Orders equal to or greater than €219.90: free shipping.

The amount of any shipping costs will always be clearly displayed during the purchase process before final order confirmation.

4. Order Processing

Orders are normally processed within 1–3 business days from payment confirmation.

Processing includes the activities necessary for order verification, product preparation, packaging, and consignment to the courier.

Processing time does not include the time required for transport and delivery.

Orders are processed only on business days.

Orders placed during weekends or holidays will be handled on the next business day.

During periods of high order volume, seasonal promotions, or exceptional circumstances, processing times may vary slightly.

5. Order Cut-off Time

The cut-off time for order intake is 6:00 PM (local time).

  • Orders confirmed by 6:00 PM will normally begin to be processed on the same business day.
  • Orders confirmed after 6:00 PM will be processed starting from the next business day.
  • Orders placed during weekends or holidays will be processed on the first available business day.

6. Shipping Methods and Times

Shipments are entrusted to selected logistics partners based on destination, product size, and service availability.

Couriers used may include:

  • FedEx
  • UPS
  • DHL Express
  • Poste Italiane (where applicable)

Depending on logistical needs, we may also use other equivalent couriers to ensure efficient delivery.

Once handed over to the courier, the estimated delivery time is generally between 5 and 8 business days.

The indicated times are purely estimated and do not constitute a guaranteed delivery term.

Any delays may depend on circumstances beyond our control, including:

  • adverse weather conditions;
  • national or local holidays;
  • high volume of shipments;
  • customs checks;
  • logistical delays;
  • force majeure events.

Should delivery take longer than expected, we recommend contacting us primarily via email at customer@homeluxech.com.

If necessary, you can also receive assistance by phone at +1 (281) 706-7579 to check the order status.

7. Taxes and Customs Clearance

All prices published on the site include applicable taxes at the time of purchase.

Any customs procedures are handled by our logistics partners in accordance with current regulations.

Except for exceptional cases provided by law or specific requests from competent authorities, the customer will not incur additional costs related to customs duties, import taxes, or customs clearance fees.

Should any regulatory changes or provisions by competent authorities lead to additional costs not foreseeable at the time of purchase, the customer will be promptly informed before any charge.

Our goal is to ensure maximum transparency, avoiding hidden costs during the purchase process.

8. Order Tracking

As soon as the order is shipped, the customer will receive a shipping confirmation containing:

  • the shipping notification;
  • the tracking number;
  • the necessary information to monitor delivery.

The tracking number allows you to check the status of the shipment at any time through the assigned courier's website.

The customer is invited to regularly monitor the shipment's progress using the provided tracking number.

Should tracking not be updated within a reasonable period or anomalies be found in the delivery, our customer service will be happy to provide assistance.

9. Delivery Responsibility

Damaged or Lost Products

Upon delivery, we recommend checking the integrity of the packaging before accepting the package.

If the packaging shows obvious damage, it is advisable to immediately report it to the courier and note it, if possible, on the delivery document.

If the product is damaged during transit or the shipment is lost, the customer is invited to contact us as soon as possible by sending:

  • the order number;
  • photographs of the product;
  • photographs of the packaging;
  • any useful information for verification.

After appropriate checks with the courier, we will identify the most suitable solution in compliance with applicable regulations.

Modification of Delivery Information

Should it be necessary to modify:

  • the delivery address;
  • the phone number;
  • the recipient's name;

the customer is invited to contact our customer service as soon as possible.

Modification requests will be handled as quickly as possible; however, once the shipment has been entrusted to the courier, we cannot guarantee that such changes can be made.

Cancellation of Shipment

Once the order has been handed over to the courier, it is generally no longer possible to interrupt or cancel the shipment.

Any requests will be evaluated on a case-by-case basis in accordance with our Order Cancellation Policy and applicable Italian and European law.

Customer Responsibility

The customer is responsible for the accuracy of the information provided during the purchase process, including:

  • complete address;
  • correct postal code;
  • valid phone number;
  • recipient's name.

Inaccurate or incomplete information may result in delivery delays, additional costs requested by the carrier, or the inability to complete delivery. In cases permitted by current legislation, such consequences may be borne by the customer.

Order Delivery

Deliveries are made to the address indicated by the customer during the purchase process.

If the recipient is not present at the time of delivery, the courier may make another attempt or follow their operational procedures, which may include depositing the shipment at an authorized collection point or other methods provided by the carrier.

The customer is invited to follow the instructions communicated by the courier to arrange for redelivery or collection of the package.

10. Contact

For any questions regarding shipping, delivery times, order tracking, or other delivery information, our customer service is available.

Homeluxech

Website: homeluxech.com

Email: customer@homeluxech.com

Phone: +1 (281) 706-7579

Address:
1519 Corral Dr
Houston, TX 77090
United States

Customer service hours:
Monday – Friday
09:00–18:00

For faster assistance, we recommend contacting us preferably by email. We will respond as soon as possible during assistance hours.

This Shipping Policy is drawn up in accordance with applicable Italian law and the principles of European Union law on e-commerce and consumer protection. Any updates will be published on this page and will be effective from the date of their publication.